FAQ
On this page, you’ll find answers to the most frequently asked questions we receive from customers. If you need assistance with anything else, feel free to get in touch with our friendly team, and we’ll be happy to help.
Orders
Most orders received by 2 pm on weekdays will be shipped the same day. However, if an order doesn’t ship on the same day, it will be prioritized for shipment on the next business day. Orders received over the weekend will be shipped on Monday.
We strive to deliver your products as quickly as possible. Our delivery times vary based on your location, and we provide different shipping options accordingly.
All deliveries within Australia will take between 2 to 7 business days, depending on the destination.
For deliveries within the UK, Standard shipping usually takes 3-5 business days, while Expedited shipping takes 1-3 days.
International orders will have varying delivery times, with Europe typically taking 7-12 days and other regions of the world taking 7-25 days.
Please allow the longer estimated delivery times for your package to arrive before reaching out to customer support.
If your order hasn’t arrived and it’s past the expected delivery time, please contact us so we can investigate and resolve the issue for you promptly.
Once your package is dispatched from our warehouse, you will receive a tracking number via email within 24 hours. If you haven’t received any tracking information within 2 business days of placing your order, please reach out to our customer support team. Additionally, you can check your order’s status through our Order Tracking page.
Please contact us with details of the issue and we will do our best to assist you.
While we cannot ensure alterations after purchase, if you do need to request a change, please contact our customer support, and we’ll make every effort to assist you promptly. To expedite the process, please provide your order number and the specifics of your modification request.
We kindly request that you double-check your details before finalizing your order to avoid any discrepancies.
If your order hasn’t been dispatched yet, we can assist you in changing or canceling it. However, if your order has already been shipped, you will need to wait for it to arrive and then proceed with returning it for a refund or replacement. Please get in touch with us to initiate any changes or cancellations to your order.
Our website employs Secure Socket Layer (SSL) technology to prevent any unauthorized interception of your credit card data. Additionally, your credit card details are transmitted directly to the payment processor server and are never stored within our database.
Yes, you can pay using PayPal.
You can only apply a single discount code per purchase. These codes cannot be combined with any other offer, promotion, or sale item.
If you forgot to apply your discount code to an order, please reach out to our customer support team within three business days. We will gladly apply your discount retroactively in the form of a refund.
Discount codes are added and calculated at checkout. Please proceed to checkout from your cart to enter in your discount code.
Shipping & Returns
Yes, we offer free delivery for all domestic orders over £49.99 within the UK, over $59.99 AUD within Australia, and over £79.99 for international orders. Orders that fall below these minimum amounts are subject to a flat delivery fee of £3.99 for the UK, $6.99 AUD for Australia, and £9.99 for international orders.
Certainly! During the order checkout process, you’ll have the option to input separate addresses for both billing and shipping.
Yes, you can return any opened or unopened items within 30 days of purchase. For more information, please refer to our return policy page.
Please contact our customer support to begin the return process. For more information, please refer to our return policy page.
Once your returned items have reached our facility and passed inspection, we’ll begin processing your refund. You should expect to receive the funds within 7 days. We’ll keep you updated via email.
Rest assured, our packaging is completely discreet, with no branding or product details visible, making it perfect for gifts.
Products
While our products contain natural ingredients, we recommend consulting a doctor before using specific products during pregnancy or breastfeeding.
No. Our commitment to cruelty-free products is unwavering and will remain so.
All of our products are packaged in widely recyclable plastics, allowing you to dispose of them in an environmentally conscious manner once you’re done.
We recommended storing our products in a cool, dry place away from direct sunlight.
