On this page, you’ll find answers to the most frequently asked questions we receive from customers. If you need assistance with anything else, feel free to get in touch with our friendly team, and we’ll be happy to help.
Orders
When will my order be shipped?
Most orders received by 2 pm on weekdays will be shipped the same day. However, if an order doesn't ship on the same day, it will be prioritized for shipment on the next business day. Orders received over the weekend will be shipped on Monday.
How long does it typically take for orders to arrive?
We strive to deliver your products as quickly as possible. Our delivery times vary based on your location, and we provide different shipping options accordingly.
All deliveries within the USA will take between 2 to 5 business days, depending on the destination.
Please allow the longer estimated delivery times for your package to arrive before reaching out to customer support.
All deliveries within the USA will take between 2 to 5 business days, depending on the destination.
Please allow the longer estimated delivery times for your package to arrive before reaching out to customer support.
I haven't received my order, what should I do?
If your order hasn’t arrived and it’s past the expected delivery time, please contact us so we can investigate and resolve the issue for you promptly.
How can I track my order?
Once your package is dispatched from our warehouse, you will receive a tracking number via email within 24 hours.
If you haven't received any tracking information within 2 business days of placing your order, please reach out to our customer support team. Additionally, you can check your order's status through Orders page.
If you haven't received any tracking information within 2 business days of placing your order, please reach out to our customer support team. Additionally, you can check your order's status through Orders page.
What forms of payment do you accept?
We accept Visa, Mastercard, Maestro, American Express, Diners Club, and Discover credit cards and debit cards. We also accept PayPal, Klarna, Clearpay, Apple Pay, and Google Pay.
I'm having payment issues, can you help?
Please contact us with details of the issue and we will do our best to assist you.
Is it possible to modify my order if I entered incorrect information during checkout?
While we cannot ensure alterations after purchase, if you do need to request a change, please contact our customer support, and we’ll make every effort to assist you promptly. To expedite the process, please provide your order number and the specifics of your modification request.
We kindly request that you double-check your details before finalizing your order to avoid any discrepancies.
Can I change or cancel my order?
If your order hasn’t been dispatched yet, we can assist you in changing or canceling it. However, if your order has already been shipped, you will need to wait for it to arrive and then proceed with returning it for a refund or replacement. Please get in touch with us to initiate any changes or cancellations to your order.
Can I safely input my credit card details into the checkout form on your website?
Our website employs Secure Socket Layer (SSL) technology to prevent any unauthorized interception of your credit card data. Additionally, your credit card details are transmitted directly to the payment processor server and are never stored within our database.
I prefer not to provide my credit card information on your website. Are there alternative methods of placing an order?
Yes, you can pay using PayPal.
How many discount codes can I use per purchase?
You can only apply a single discount code per purchase. These codes cannot be combined with any other offer, promotion, or sale item.
I forgot to use my discount code! What should I do?
If you forgot to apply your discount code to an order, please reach out to our customer support team within three business days. We will gladly apply your discount retroactively in the form of a refund.
How can I enter my discount code?
Discount codes are added and calculated at checkout. Please proceed to checkout from your cart to enter in your discount code.
Shipping & Returns
Where do you deliver to?
We offer local delivery within the UK, USA and Australia. Additionally, we provide international shipping where possible. You can find a list of all eligible countries for shipping in the dropdown menu during checkout.
Do you offer free delivery?
Yes, we offer free delivery for all domestic orders over £39.99 within the UK, over $59.99 AUD within Australia, over $49.99 USD within the USA, and over £79.99 for international orders. Orders that fall below these minimum amounts are subject to a flat delivery fee of £3.99 for the UK, $6.99 AUD for Australia, $4.99 USD for the USA, and £9.99 for international orders.
Can I have my order shipped to an address different from my own?
Certainly! During the order checkout process, you’ll have the option to input separate addresses for both billing and shipping.
Can I return my order?
Yes, you can return any opened or unopened items within 30 days of purchase. For more information, please refer to our return policy page.
How do I return my order?
Please contact our customer support to begin the return process. For more information, please refer to our return policy page.
How long does it take to review my refund?
Once your returned items have reached our facility and passed inspection, we’ll begin processing your refund. You should expect to receive the funds within 7 days. We’ll keep you updated via email.
Do you use discreet packaging?
Rest assured, our packaging is completely discreet, with no branding or product details visible, making it perfect for gifts.
Products
Can I use your products if I’m pregnant or breastfeeding?
While our products contain natural ingredients, we recommend consulting a doctor before using specific products during pregnancy or breastfeeding.
Do you test your products on animals?
No. Our commitment to cruelty-free products is unwavering and will remain so.
Are your products packaged sustainably?
All of our products are packaged in widely recyclable plastics, allowing you to dispose of them in an environmentally conscious manner once you’re done.
Do your products contain sulphates, parabens or silicones?
No. All of our skincare products have been formulated without sulfates, parabens, or silicones.
How do I store your products?
We recommended storing our products in a cool, dry place away from direct sunlight.
